If you are a consumer, i.e. a natural person who places the order for a purpose that cannot be attributed to your commercial or independent professional activity, you have a right of withdrawal in accordance with the statutory provisions.

The regulations that are set out in detail below apply to the right of withdrawal


Cancellation policy

Right of withdrawal

You have the right to cancel this contract within fourteen days without giving any reasons .

The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the goods or the last goods or the last partial shipment or the last item.

In order to exercise your right of withdrawal, you must contact us

WOSZ Fan Shop GmbH

Bertramstr. 20

06110 Halle

E-mail: firmenshop@wosz-fan-shop.de

Phone: 0345 - 202 99 66

Fax: 0345 - 290 92 44

inform you of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or an email). You can use the attached sample cancellation form although this is not mandatory.

In order to meet the cancellation period, it is sufficient that you send the notification of your exercise of the right of cancellation before the cancellation period expires.

Consequences of revocation

If you cancel this contract, we will have to pay you all payments we have received from you, including delivery costs (except for additional costs resulting from you choosing a method of delivery other than the cheapest standard delivery offered by us have) to be repaid immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment we use the same payment method that you used for the original transaction, unless something different was expressly agreed with you; under no circumstances will you be charged any fees as a result of this repayment.

We may refuse repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is the earlier.

You must return the goods to us immediately and in any case no later than fourteen days from the day on which you notify us of your cancellation of this contract  

WOSZ Fan Shop GmbH

Bertramstr. 20

06110 Halle

to return or hand over. The deadline is met if you send the goods before the fourteen day period has expired.

You bear the direct regular costs of returning the goods.

You are only liable for any loss in value of the goods if this loss in value is due to the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.


The right of withdrawal does not apply to distance selling contracts 

(a) for the delivery of goods that have been manufactured to customer specifications or that are clearly tailored to personal needs or that are not suitable for return due to their nature or that can spoil quickly or whose expiry date would be exceeded,

(b) to deliver audio or video recordings or software, provided you have unsealed the data carriers delivered.

Download sample cancellation form (cancellation_form.pdf)